hbaji Privacy Policy

hbaji is an online entertainment platform that provides casino games, sports betting, and live casino services for users in Bangladesh. We believe that protecting your personal information is a fundamental responsibility. This privacy policy describes how information collected while using the hbaji website (hbaji-vip.cam) and its associated mobile applications is managed.

This policy applies equally to all registered members of the hbaji platform, guest users, and anyone using our services. When you visit our site, create an account, make a deposit, or use any service, the terms of this policy automatically apply to you.

We respect your privacy and are committed to protecting your personal information. hbaji ensures data protection through both technical and administrative measures. To learn more about us, visit our About Us page.

hbaji collects various types of information through different means. This information is used to manage your account, improve service quality, and ensure security. The categories of information collected are listed below:

2.1 Identity Information

Information you provide at the time of account registration includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

We collect the following information for transaction processing:

• Deposit and withdrawal methods (bKash, Nagad, Rocket, bank transfer)
• Transaction date, amount, and reference number
• Mobile banking account number (partial — the full number is not stored)
• Bank account details (for bank transfer transactions)

2.3 Technical Information

When you use our platform, the following information is collected automatically:

• IP address and geographic location (approximate)
• Browser type, operating system, and device information
• Time of site access, page history, and session duration
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

To ensure your gaming experience and a safe playing environment, we record:

• Game history, bets placed, and results
• Win and loss statistics
• Bonus claims and wagering history
• VIP level and points information

hbaji uses collected information only for specific and legitimate purposes. We never sell or share your information with unauthorised third parties.

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing and managing bonuses and promotions
• Providing customer service and support

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying suspicious transactions
• Taking action against the creation of multiple accounts
• Complying with anti-money laundering regulations

3.3 Service Improvement

• Analysing and improving platform performance
• Analysing user behaviour for planning new games and features
• Customising the experience according to user preferences

3.4 Communication and Notifications

• Sending important account-related information
• Bonus and promotion updates (with your consent)
• Notices of changes to platform rules or policies
• Security alerts and OTP verification messages

hbaji uses industry-standard technology and practices to secure your information. SSL encryption ensures that all data exchanged between your browser and our servers is protected.

4.1 Technical Security Measures

• All data transmission secured with 256-bit SSL encryption
• Passwords stored as encrypted hashes — no staff member can view passwords directly
• Financial information stored via tokenisation
• Regular security audits and vulnerability testing
• Strict authentication controls for server access

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or fraud prevention needs. Once that period has passed, the information is securely deleted.

4.3 Staff Access Controls

hbaji staff are granted access only to the information necessary for their assigned tasks. All staff are required to sign confidentiality agreements and participate in regular security training.

hbaji never sells your personal information. However, limited information may be shared with specific third parties where strictly necessary to provide our services.

5.1 Payment Processors

Transaction information necessary to process bKash, Nagad, Rocket, and bank transfers is shared with the respective payment providers. These third parties operate under their own privacy policies and may use the information only for the purpose of completing transactions.

5.2 Game Software Providers

Our platform includes software from various game providers including Pragmatic Play, Evolution, JILI, and PG Soft. Some technical information may be transmitted to their servers during gameplay, however no personally identifiable information is shared with them.

5.3 Legal Obligations

In the case of a court order, legal process, or government directive, hbaji is obliged to provide information in compliance with applicable law. Where possible, you will be notified in advance, however this may not always be possible due to legal restrictions.

The hbaji platform uses cookies and similar web technologies that store small data files in your browser. These help remember your login status, save preference settings, and analyse site performance.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your language and display preferences.
• Analytics cookies: Used to collect site usage statistics — you can disable these if you wish.

6.2 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly. A cookie consent notice is shown when you first visit the site.

hbaji believes you have the right to control your own information. Your main rights are listed below:

7.1 Right to Access

You can request at any time to find out what information we hold about you. We will provide you with a complete summary of your information within a reasonable time.

7.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from account settings; for the rest, you will need to contact customer service.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations, transaction records, or dispute resolution requirements.

7.4 Right to Opt Out of Marketing Communications

You can opt out of promotional emails and messages at any time. This can be done through account settings or via customer service. However, important account-related messages cannot be disabled.

The hbaji platform is for persons aged 21 and above only. We do not knowingly collect or process the information of any minor. Age is verified at registration, and if it becomes known that an account belongs to a minor, that account is immediately closed and the associated information is deleted.

To read our detailed responsible gaming guidelines, visit Responsible Gaming Policy.

hbaji reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users by email or through the platform
• Provide a summary of the changes where necessary

Continued use of the site after changes will be taken to mean that the new policy has been accepted. We therefore encourage you to check this page regularly.

For any questions, complaints, or information requests regarding the privacy policy, please get in touch with us. hbaji's customer service team is available 24/7 in both Bengali and English.