For ages 21+

hbaji Responsible Gaming — Your safety is our priority

Entertainment is enjoyable only when it stays within control. hbaji believes every player has the right to set their own limits and should have the means to stick to them.

21+  Age requirement is mandatory
24/7  Support service
Self-exclusion  feature available

Why responsible gaming matters

Online betting and casino games can be a form of entertainment, but they should never be seen as a primary source of income. hbaji always wants its players to play with awareness and restraint. If you have no way to manage financial losses, or if you turn to betting to escape stress, that is a sign of a problem.

At hbaji, age is confirmed when each account is verified. No one under 21 can register or play on this platform. This is not just a rule — it is an ethical commitment.

All responsible gaming provisions are clearly stated in our Terms and Conditions. Reading and following them as a player is in your own best interest.

If you want to know how hbaji keeps player information secure and monitors activity, read our Privacy Policy — it contains full details on data collection and use.

Problem gambling develops gradually over time. Players often do not realise when a limit has been crossed. Staying alert early and seeking help when needed is the sensible approach. The hbaji support team, family, and professional counsellors are all there to help along the way.

21+ Age Requirement

21+

The minimum age to play at hbaji is 21. Every account's age is verified at registration. If you suspect that an underage person is using this platform, please let us know via live chat.

If someone you know could use your device or account, keep your password secure and log out of your account when you finish playing.

Age Verification

Age is confirmed when an account is created. Deposits or withdrawals cannot be made without verification.

Account Security

Do not share your account details with anyone. If you notice suspicious activity, report it to support immediately.

Set Your Own Limits

hbaji's self-limit features help you stay in control of your own play. You can activate or change them at any time.

Deposit Limit

Safe

Set a maximum daily, weekly, or monthly deposit amount. Once the limit is active, it takes effect immediately.

Session Time Limit

Recommended

Set a time limit for each gaming session. The session will end automatically when the time is up.

Self-Exclusion

Emergency Protection

You can temporarily suspend or permanently close your account for a set period. No promotional messages will be sent during a self-exclusion period.

Loss Limit

Financial Protection

Set a maximum amount you can lose over a given period. Play will stop automatically when the limit is reached.

Break Feature

Mental Health

Take a short break from playing. A cooling-off period of anywhere from 24 hours to a few weeks can be chosen.

Activity History

Transparency

View your complete history of deposits, bets, and withdrawals. This helps you understand your own spending pattern.

Request a Limit

Fill in the form below and send it via live chat or contact us by email — our support team will act promptly.

Warning Signs of Problem Gambling

If any of the signs below appear regularly, it is time to seek help. This is not weakness — it is awareness.

  • You keep betting to chase lost money and are going beyond your budget.
  • You are hiding your gambling from family or friends, or lying about it.
  • You are prioritising gambling over sleep, work, or study.
  • You are betting with borrowed money or money meant for essential expenses.
  • You feel restless or irritable when you are not playing.
  • You have set limits repeatedly but cannot stick to them.

How to Get Help

If you are experiencing a problem, do not try to handle it alone. Help is available through the following channels.

hbaji Live Chat Support
Support is available 24/7 in Bengali and English. Log in to your account and start a chat directly.
Email Support
[email protected] — all issues and requests can be emailed in Bengali.
Family and Close Ones
Tell someone you trust in your family. Their support is the most effective tool on the road to recovery.
Professional Mental Health Counsellor
Seek advice from a counsellor trained in dealing with gambling addiction. Contact your local mental health service centre.

hbaji's Commitment

hbaji values the long-term wellbeing of every player. For this reason, no aggressive promotions are sent on the platform and no offers are sent to players who are under self-exclusion.

Our support team members are trained in responsible gaming. If a player is concerned about their gambling behaviour, the support team is ready to offer impartial guidance — without judgement or pressure.

To learn more about hbaji, our goals and values, read About Us. It includes details on the platform's operating principles and player-centred approach.

Remember: gambling is for entertainment. There is no guarantee of recovering money lost — keep this in mind before starting every session. Set a budget, stick to a time limit, and take regular breaks.

Questions about Responsible Gaming

No, activating self-exclusion keeps your account balance safe. Once the self-exclusion period ends or your account is reactivated, you can withdraw as normal. No transactions can be made during the self-exclusion period.

Lowering a deposit limit takes effect immediately. However, to increase a limit, a cooling-off period must pass — this helps prevent decisions made in the heat of the moment. Contact live chat for more details.

If you think a family member has a betting-related problem, talk to them directly and encourage them to seek professional counselling. Let the hbaji support team know via email or live chat and they will guide you on the options available.

The minimum age for all casino and betting activities at hbaji is 21. Anyone under this age cannot register or play. Age verification is completed at the time of registration.

A self-exclusion period can range from a few weeks to permanent. You choose how long a break you want. With permanent self-exclusion, there is no option to reopen the account. Contact 24/7 live chat for full details on any of these options.

The hbaji FAQ page has questions and answers on responsible gaming and many other topics. You can also ask directly in Bengali via 24/7 live chat or email.